We're Here to Help
Have a question about an order, a query about our catch, or an interest in partnering with us? Our crew is ready to assist you.
Direct Lines to Our Crew
We're dedicated to providing you with timely, expert support. For the fastest response regarding an existing order, please have your order number handy.
Email Our Support Team
For order support, product questions, and general inquiries.
[email protected]Call Our Freshness Hotline
For urgent matters or to speak with a seafood specialist.
+91 25098 43651Customer Service Hours
Mon - Fri: 9:00 AM - 7:00 PM (EST)
Sat: 10:00 AM - 4:00 PM (EST)
Send Us a Message
Use this form for all inquiries. We aim to respond within one business day.
For Restaurants & Chefs
A partner in culinary excellence. We understand that in a professional kitchen, consistency and quality are paramount. Our Wholesale Program is designed to provide chefs, caterers, and retailers with the same exceptional, sustainably sourced seafood our direct customers love, but with services tailored to your business needs.
Benefits include access to wholesale pricing, a dedicated account manager, priority access to rare and seasonal catches, and custom portioning services. We are committed to being a reliable, transparent partner for your culinary vision. To learn more, select "Wholesale/Restaurant" in our contact form subject line to begin the conversation.
Quick Questions
How can I track my order?
Once your order has been packed and shipped, you will automatically receive an email with a tracking number and a link to the courier's website. You can follow your package's journey in real-time right to your door.
What should I do if there is an issue with my delivery?
Your satisfaction is our guarantee. If you encounter any problems with your order—be it a damaged box or a quality concern—please contact us within 24 hours of delivery. Email us at with your order number and a photo of the issue, and we will make it right immediately.
Do you offer gift cards or corporate gifting options?
Yes, we do! We offer digital gift cards that can be sent directly to the recipient's email. For corporate or large-volume gifting, please contact us using the form above with the subject "Partnership" to discuss your needs with a dedicated account specialist.
I'm a food blogger/influencer. Who can I contact for partnerships?
We love collaborating with people who share our passion for great food and sustainability. Please reach out via our contact form, selecting "Partnership" as the subject. Include links to your social media profiles or blog, and our marketing team will get in touch if it's a good fit.